Support Specialist

Job Summary

A company is looking for a Support Specialist I to provide technical support and client assistance.

Key Responsibilities

• Identify and troubleshoot common client incidents
• Document incidents, workarounds, and resolutions for future reference
• Provide client support via LiveChat, email, and direct communication

Required Qualifications

• 2-5 years of experience in Technical Support or Customer Support/Success
• Enterprise (B2B) Client Support experience with a SaaS product
• Demonstrated career progression, including leadership impact
• Experience working with offshore support resources preferred
• Flexible schedule and ability to work with remote teams