Support Specialist

Job Summary

A company is looking for a Support Specialist (US-Remote).

Key Responsibilities

• Respond to customer inquiries via phone, email, SMS, and chat in a timely and professional manner
• Resolve customer issues and complaints, escalating complex cases as needed
• Maintain detailed records of customer interactions and transactions

Required Qualifications

• 3+ years of experience in a customer support role
• Experience with Zendesk or a similar contact management system is required
• High school diploma or equivalent; additional education or certifications are a plus
• Fluent in English; additional fluency in Spanish is preferred
• Ability to work independently and as part of a team