Support Specialist

Job Summary

A company is looking for a Support Specialist to deliver exceptional customer experiences and help build a best-in-class support function.

Key Responsibilities

• Serve as the primary point of contact for customer support inquiries, providing timely and high-quality responses
• Collaborate with Customer Success Managers and Operations to ensure seamless customer handoffs and resolve issues efficiently
• Own and improve support tooling and knowledge management to empower customers and reduce repeat requests

Required Qualifications

• 3-5 years of experience in customer support, technical support, or customer-facing operations, preferably in a SaaS or tech startup
• Strong bias toward exceptional customer service with a mindset of ownership and follow-through
• Experience investigating data issues and understanding relational databases
• Moderate technical aptitude and familiarity with support platforms like HelpScout or Zendesk
• Strong organizational skills to manage multiple issues and priorities simultaneously