Support Specialist

Job Summary

A company is looking for a Support Specialist to provide excellent customer support for their SaaS Transportation Management System.

Key Responsibilities

• Provide outstanding support to existing clients via phone and help desk software
• Respond quickly and accurately to customer-submitted tickets while assisting clients with system functionality
• Collaborate with Technical Account Managers and other teams to ensure customer needs are met

Required Qualifications

• Bachelor's degree in Information Technology, Supply Chain/Logistics Management, or equivalent work experience
• Experience with Freight Brokering, Trucking, or Logistics is required
• Excellent troubleshooting skills and ability to evaluate customer issues efficiently
• Experience supporting SaaS Transportation Management platforms
• Willingness to participate in after-hours On-Call Rotation for critical system issues