Support Specialist

Job Summary

A company is looking for a Support Specialist, Contractor to provide support to users in a remote setting.

Key Responsibilities

• Provide email and phone support to customers, resolving questions, bugs, and inquiries
• Utilize internal tools and documentation to assist users and maintain quality customer support
• Attend team meetings and complete administrative tasks to enhance team operations

Required Qualifications

• Must be located in specific U.S. states and available Monday through Friday, 8am - 5pm ET
• Technical aptitude with the ability to learn tools and concepts quickly
• Experience in customer service, particularly in a technical or SaaS environment is preferred
• Strong empathy and a desire to help users build their careers
• Ability to maintain ticket and quality goals with a results-oriented mindset