Support Specialist

Job Summary

A company is looking for a Support Specialist who will deliver exceptional service through efficient scheduling and communication.

Key Responsibilities

• Serve as the primary point of contact for inbound phone calls from clients, families, and internal team members
• Document and communicate schedule changes, cancellations, and reschedule requests accurately
• Assist the clinical team with timestamp requests and general scheduling inquiries while maintaining a high level of customer service

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Experience in a customer service role or call center environment
• Familiarity with scheduling and documentation processes
• Ability to follow established procedures and maintain compliance with policies
• Willingness to participate in ongoing training and professional development