Support Specialist

Job Summary

A company is looking for a Support Specialist to provide advanced customer support and problem-solving assistance.

Key Responsibilities

• Handle advanced customer cases across email, chat, and phone/video
• Investigate workflow and product issues and triage potential bugs for escalation
• Own priority tickets and contribute to improving case quality and consistency

Required Qualifications

• 2-4 years of experience in customer support for B2B customers
• Strong troubleshooting skills focused on product workflows and configurations
• Experience working with ticketing systems (e.g., Zendesk, Jira)
• Strong organizational skills with the ability to manage multiple active cases
• Process-oriented mindset with a focus on identifying patterns and preventing repeat issues