Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 17, 2026

This job expires in: 5 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Support Specialist (U.S. Nights).

Key Responsibilities

Respond to live chats and emails within SLA windows and manage cases through to resolution
Troubleshoot account access issues, order and shipping status, and payment flows effectively
Identify and escalate fraud and safety situations, while documenting potential chargebacks and payment disputes

Qualifications

1-3 years in high-volume customer support, preferably in chat and email environments
Proven ability to meet SLA targets and maintain high customer satisfaction ratings
Strong written English skills with the ability to adapt tone across various customer interactions
Experience with modern support platforms and familiarity with tools like Notion and Slack
Reliable and accountable with schedule commitments, particularly for non-traditional hours

COMPLETE JOB DESCRIPTION

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