Support Specialist

Job Summary

A company is looking for a Support Specialist (UK) to provide front-line customer support.

Key Responsibilities

• Respond to live chats and emails, managing cases through to resolution while adhering to response time targets
• Troubleshoot account access, order status, and payment issues efficiently and accurately
• Identify and escalate fraud and safety situations, while maintaining accurate ticket tagging and case notes

Qualifications

• 1-3 years of experience in high-volume customer support, preferably in chat and email
• Proven ability to meet SLA targets and maintain high customer satisfaction ratings
• Strong written English skills with the ability to adapt tone for various customer interactions
• Experience with modern support platforms and familiarity with tools like Notion and Slack
• Reliable and accountable, particularly for non-traditional hours, with a disciplined approach to data hygiene