Support Specialist

Job Summary

A company is looking for a Support Specialist.

Key Responsibilities

• Respond to support tickets according to SLA and manage them following defined protocols
• Utilize the support ticket knowledge base to assist clients and engage in troubleshooting calls
• Work under mentorship to develop business analysis and customer success management skills

Required Qualifications

• Proficiency in English (upper-intermediate or advanced level preferred)
• Experience working in support teams
• Bachelor's or Master's degree
• Good knowledge of business analysis methodologies
• Strong analytical thinking and ability to explain complex concepts to non-technical users