Support Specialist
Job Summary
A company is looking for a Support Specialist, Operations & Support.
Key Responsibilities
- Serve as the subject matter expert on core systems and monitor dashboards to prevent issues
- Collaborate with teams across markets to resolve technical issues and support user feedback
- Utilize AI tools to enhance support processes and contribute to documentation and process improvements
Required Qualifications
- 3+ years in digital operations, technical support, or a related role
- Experience with content management systems and digital publishing workflows
- Familiarity with AI tools to enhance productivity
- Knowledge of SEO best practices and digital analytics tools
- Ability to thrive in a fast-paced news environment
COMPLETE JOB DESCRIPTION
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Company Overview
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