Support Specialist

Location: Remote

Compensation: Salary

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Support Specialist-1 to assist primary care/case managers with non-clinical activities.

Key Responsibilities

Conduct outreach to newly enrolled members regarding services and equipment
Complete onboarding assessments and escalate issues to case managers as needed
Document calls and manage member inquiries related to benefits and services

Required Qualifications

High School diploma or GED equivalent
Experience in a customer service environment
Ability to handle multiple priorities in a fast-paced setting
Work experience in effective communication
Familiarity with medical terminology is preferred

COMPLETE JOB DESCRIPTION

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