Support Specialist

Job Summary

A company is looking for a Support Specialist to provide technical assistance and customer support in a remote setting.

Key Responsibilities

• Respond to routine and escalated service requests, tracking and documenting issues while maintaining confidentiality
• Plan and implement system configurations for proprietary applications and troubleshoot advanced SaaS system issues
• Provide technology support for internal customers and ensure 24-hour technical support availability through on-call rotation

Required Qualifications

• High school diploma or equivalent required; associate's degree in computer science preferred
• 1-2 years of direct customer service experience and experience in a service desk environment required
• In-depth knowledge of DBM/PBM applications and related systems
• Technical certifications are strongly preferred
• Proficiency with Windows OS, MS Office, and various technology support tools and systems