Support Specialist

Job Summary

Support Specialist is a full-time position responsible for assisting primary care/case managers with non-clinical activities, including telephonic outreach to members and providers, handling member mailings, and managing authorizations.

Key Responsibilities

• Conduct outreach to newly enrolled members regarding services and equipment
• Handle and document calls related to member benefits, appointments, and service issues
• Manage a large caseload while communicating member needs and monitoring screening effectively

Required Qualifications

• High School diploma or GED equivalent
• Experience in a customer service environment
• Ability to work in a fast-paced environment with multiple priorities
• Experience in effective verbal and written communication
• Knowledge of medical terminology is preferred