Support Specialist

Job Summary

Support Specialist, a remote, full-time position responsible for managing customer support tickets, assisting with onboarding, and maintaining product documentation to ensure customer success and operational efficiency.

Key Responsibilities

• Manage and triage inbound support tickets, ensuring efficient routing and adherence to SLA expectations
• Collaborate with cross-functional teams to escalate issues and maintain incident protocols
• Assist in onboarding new customers and support product configuration tasks

Required Qualifications

• Proven experience in software support or customer service in a tech-driven environment
• Strong technical aptitude and a commitment to accuracy in tasks
• 2+ years of experience in the multifamily domain is preferred
• Experience with helpdesk systems and project management tools
• Entrepreneurial mindset with a willingness to take ownership in a startup environment