Support Specialist

Job Summary

As a temporary Support Specialist, the part-time hourly position will assist educators, families, and schools using the TalkingPoints platform during the back-to-school season by troubleshooting complex issues, providing empathetic support, and maintaining high attention to detail in a remote environment.

Key responsibilities:

• Serve as the first point of contact for complex partner issues across chat and email support channels, troubleshooting and resolving issues
• Investigate technical and operational issues, documenting findings for escalation to internal stakeholders
• Support users with varying levels of technical proficiency, adapting communication styles to meet their needs

Required qualifications:

• Strong written communication skills with the ability to explain technical concepts clearly
• Detail-oriented with experience handling sensitive information accurately
• Ability to recognize patterns and identify recurring issues in support conversations
• Experience using customer support software or ticketing systems
• Willingness to undergo a background check for working with student data