Support Specialist

Job Summary

To support the Client Services Department, the full-time Support Specialist will assist in operational activities to ensure client satisfaction, collaborating with internal teams and providing excellent customer service while working in a remote environment.

Key Responsibilities

• Collaborate with Client Success Managers and Implementation Specialists to plan and execute client wellbeing programs and services
• Build and maintain client relationships post-sales, implementing programs under the guidance of the Client Services Support Team Lead
• Provide consistent information to team members and stakeholders regarding project expectations and outcomes

Required Qualifications

• Prior experience in account management or customer service is preferred
• Bachelor's degree
• Experience in a business-to-business environment
• Strong passion for client service and wellbeing
• Professional maturity and business acumen