Support Specialist

Job Summary

Working remotely, the Support Specialist will provide exceptional email and phone support to restaurant guests and owners, efficiently resolving issues and maintaining effective communication while managing a high volume of tickets daily.

Key responsibilities:

• Provide inbound and outbound support via email and phone using the Zendesk ticketing platform
• Resolve an average of 70 tickets per day with a focus on achieving high quality and efficiency metrics
• Communicate technical issues to users and the development team, ensuring follow-up and resolution

Required qualifications:

• 1-2 years of customer service experience
• Familiarity with CRM software, preferably Zendesk
• Ability to explain abstract concepts clearly in both oral and written communication
• Strong interpersonal and organizational skills
• Experience in the hospitality industry is preferred