Support Specialist

Job Summary

Empowering travel advisors through innovative technology, the full-time remote Support Specialist will provide top-tier support, troubleshoot technical issues, and collaborate with product and engineering teams to enhance user experience.

Key responsibilities

• Champion customer needs by delivering prompt and effective support to travel advisors through chat, email, and one-on-one interactions
• Identify, diagnose, and resolve technical problems while providing expert guidance and clear communication
• Create and maintain comprehensive support documentation and collaborate with cross-functional teams to incorporate customer feedback into product development

Required qualifications

• Proficiency in accounting or financial tooling, with experience in technology products for business owners
• Technical curiosity with familiarity in APIs, AI, and automation tools
• Strong commitment to understanding user needs and enhancing their experience
• Ability to create user-facing enablement materials and conduct training sessions
• Fast learner who thrives in a dynamic and fast-paced environment