Support Specialist

Job Summary

As the primary contact for customer inquiries, the full-time remote Support Specialist will provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners and thermal printers, ensuring excellent customer service from initial contact to resolution.

Key responsibilities

• Serve as the primary contact for incoming support phone calls and email tickets
• Troubleshoot and resolve basic technical issues related to supported hardware and software
• Accurately document all customer interactions in the case management system

Required qualifications

• 1+ years of experience in a technical support or help desk role
• Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Strong troubleshooting and problem-solving skills
• Ability to work independently in a structured, remote environment