Support Specialist

Job Summary

As the first point of contact for clients using the Syllo platform, the full-time Support Specialist will resolve issues, build product knowledge, and contribute to client resources while working remotely in a fast-paced, AI-powered legal technology environment.

Key Responsibilities:

• Serve as the first point of contact for inbound client support requests, responding promptly and professionally across all support channels
• Troubleshoot product questions and technical issues, escalating to engineering or product teams as necessary
• Develop deep expertise in the Syllo platform and contribute to help content, including articles and FAQs

Required Qualifications:

• 1 to 3 years of experience in a legal environment in a support, operations, or client services capacity
• Strong written and verbal communication skills for explaining technical concepts to non-technical users
• Experience writing help content or customer-facing documentation is a plus
• Familiarity with support or CRM tools is a plus
• High aptitude for learning new software tools and enthusiasm for AI-powered products