Support Specialist
Job Summary
To ensure a quality experience for customers, the full-time remote Support Specialist will manage customer cases, provide timely updates, and collaborate with Product Support Engineers while contributing to the knowledge base.
Key responsibilities
- Manage customer cases by assigning proper priority and ensuring accurate information to meet service level agreements
- Provide timely updates and responses to customers while completing their requests
- Collaborate with Product Support Engineers and contribute to the knowledge base by writing guides and technical articles
Required qualifications
- 2 years of experience in case handling and management
- B.S. in Engineering/Computer Science or equivalent experience in a technical field
- Knowledge of Networking Protocols TCP, IP, and ISO layers 3, 4, and 7
- Understanding of HTTP, SSL, and databases
- Must be self-motivated and able to work independently while contributing to team success
Complete Job Description
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