Support Specialist
Job Summary
To provide high-quality support in a fast-paced healthcare environment, the full-time remote Support Specialist will manage incoming support tickets, handle inbound and outbound calls, and troubleshoot application login issues.
Key Responsibilities
- Manage and respond to incoming support tickets in HubSpot, ensuring timely and accurate resolution
- Monitor a shared inbox and correspond promptly with patients, medical professionals, team members, and partners
- Handle inbound and outbound support calls, resolving concerns in real time
Required Qualifications
- Proficiency in Microsoft Excel and/or Google Sheets
- Experience with Monday.com
- Familiarity with HubSpot or other CRM/ticketing software
- Highly organized with the ability to multitask effectively
- Comfort using AI tools to support daily workflow and communication
Complete Job Description
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