Support Specialist
Job Summary
Working remotely in a full-time capacity, the Support Specialist will manage client inquiries, troubleshoot issues, and participate in a rotational program across various teams including client delivery, policy, sales, and solutions engineering.
Key responsibilities
- Respond promptly to client questions and resolve issues while documenting steps for engineering teams
- Engage in a rotational program to support client implementations, policy setup, sales calls, and solutions engineering tasks
- Maintain an updated list of open bugs and communicate changes in client inquiries to the client delivery specialist
Required qualifications
- Bachelor's degree in computer science, data science, information systems, engineering, finance, or equivalent experience
- Ability to read log files and data records to identify issues
- Clear writing skills for effective communication with clients
- Familiarity with AI tools like Claude or ChatGPT in a professional context
- Willingness to work the specified shift from 12:00 PM to 6:00 PM PT
Complete Job Description
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