Support Specialist
Job Summary
To enhance digital operations for local news platforms, the remote Support Specialist will manage technical delivery, optimize workflows using AI tools, and provide support across 17 television markets while ensuring high-quality user experiences.
Key responsibilities
- Serve as the subject matter expert on core systems and monitor dashboards to prevent issues
- Collaborate with various teams to resolve technical challenges and maintain digital presence
- Champion AI tools to improve support processes and document innovative solutions
Required qualifications
- 3+ years in digital operations, technical support, or a related field
- Hands-on experience with content management systems and digital publishing workflows
- Demonstrated ability to use AI tools to enhance productivity
- Experience developing and optimizing content for digital and social platforms
- Familiarity with workflow automation tools and project management software
Complete Job Description
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