Support Specialist
Job Summary
Providing customer support to Tessitura Members and partners, the full-time Support Specialist will manage help tickets, escalated calls, and live chats while working remotely in the Pacific Time Zone.
Key responsibilities
- Triage incoming help tickets, escalated support calls, and live chats related to Tessitura software and products
- Deliver professional customer service to Tessitura Network Members, partners, and staff in a timely manner
- Facilitate training and participate in member-facing meetings as needed
Required qualifications
- Solid knowledge and experience with the Tessitura software and products
- Demonstrated strong customer service skills and initiative
- Ability to work independently and collaboratively in a virtual environment
- Proficient analytical and troubleshooting skills
- Capacity to explain complex concepts to individuals with varying technical understanding
Complete Job Description
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