Support Specialist

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Reviewed: Sun, Sep 10, 2023

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Support Specialist.

Key Responsibilities:

Provide outstanding support to existing clients via chat, phone, and help desk software
Guide clients through account setup, functions/features, and troubleshoot issues
Work closely with customer success, sales, and development to ensure customer needs are being met

Required Qualifications:

Experience with Freight Brokering, Trucking, or Logistics
Experience with SaaS platforms
Knowledge in Help Desk software, networking, printer/scanner, data import and export, reporting, tracking, EDI, FTP, accounting experience a plus
Customer Support: 1 year also a plus

COMPLETE JOB DESCRIPTION

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