Job Summary
A company is looking for a Support Specialist to provide technical customer support to members, partners, and staff using a help desk system and customer-facing calls.
Key Responsibilities:
- Triage incoming help tickets, escalated support calls, and live chats for company Network software and products
- Provide professional customer service and technical support to company Network members, partners, and staff
- Contribute to the technical knowledge base, online community, and other technical documentation
Required Qualifications:
- Five years of experience with company software and products
- Strong customer service skills and ability to assume additional responsibilities
- Ability to work independently and in groups efficiently in a virtual environment
- Exceptional analytical, critical thinking, troubleshooting, and problem-solving skills
- Reside in the U.S. Pacific time zone (or willingness to work during those hours)
