Support Specialist

Job Summary

A company is looking for a Support Specialist.

Key Responsibilities:

• Triage incoming customer issues and direct them to the appropriate teams or individuals
• Provide top-notch support to customers by answering queries, addressing concerns, and offering solutions
• Utilize JIRA to track, manage, and report on customer support issues and ensure tickets are created correctly

Required Qualifications:

• Minimum of 4 years of experience in a customer support or technical support role
• Proficient in using JIRA or similar ticketing systems
• Ability to handle stressful situations with grace and poise
• Familiarity with creating and maintaining documentation
• Ability to work independently, as well as part of a team