Support Specialist - Complaints
Job Summary
To enhance customer satisfaction, the full-time remote Support Specialist - Complaints will manage incoming formal complaints, conduct root-cause analysis, and collaborate with internal teams to ensure fair and efficient resolution processes.
Key responsibilities
- Handling incoming formal complaints within regulatory deadlines
- Identifying, analyzing, and resolving issues while improving internal procedures
- Collaborating with various internal teams to ensure effective complaint resolution
Required qualifications
- A bachelor's degree (provisional certificate required)
- 18+ months of customer service experience
- Fluency in English (C1+ level) and Greek (C1+ level)
- Strong analytical and IT skills
- Empathy and a passion for helping people
Complete Job Description
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