Support Specialist for Hotline

Job Summary

Providing trauma-informed support, the part-time NSAH Support Specialist for the National Sexual Assault Hotline will assist users via inbound crisis-intervention calls and online chats during overnight shifts from Tuesday to Thursday, 11:00 PM ET to 7:00 AM ET, while maintaining high-quality service delivery and collaboration with fellow staff members.

Key responsibilities

• Utilize crisis intervention best practices to provide compassionate support to hotline users
• Answer inbound crisis-intervention calls and online chats, offering timely and accurate assistance
• Complete regular training and maintain knowledge of the specific needs of various client populations

Required qualifications

• Minimum of one (1) year of experience in social services, customer service, or crisis intervention
• Fluency in English; Spanish fluency may be required for certain roles
• Ability to pass a typing test with a minimum score of 35 WPM
• Proficiency in Google Workspace applications for communication and data management
• Must be 18 years of age or older and complete a criminal background check