Support Specialist for NSAH

Job Summary

Providing trauma-informed support, the part-time NSAH Support Specialist will deliver high-quality assistance to users of the National Sexual Assault Hotline during evening shifts on Saturday, Sunday, and Monday, while working remotely.

Key responsibilities

• Answer inbound crisis-intervention calls and online chats, offering compassionate support and appropriate referrals
• Utilize crisis intervention best practices and maintain knowledge of the specific needs of hotline users
• Collaborate with fellow staff to ensure consistent, high-quality service delivery and assist in quality assurance efforts

Required qualifications

• Minimum of one (1) year of experience in social services, customer service, or direct client support/crisis intervention
• Fluency in English; Spanish fluency may be required for certain roles
• Proficiency in Google Workspace applications
• Ability to pass a typing test with a minimum score of 35 WPM
• Must be comfortable discussing issues surrounding sexual violence