Support Specialist II

Job Summary

A company is looking for a Support Specialist II, Platform.

Key Responsibilities

• Provide high-level support to Sales Assisted customers, managing inquiries through various channels and ensuring timely resolutions
• Develop expertise in the Core Platform product area to advise clients and enhance user satisfaction
• Collaborate with internal teams to resolve customer issues and manage outages or severe issues effectively

Required Qualifications

• 2+ years of experience in a support or customer service role
• Familiarity with video technology and technical concepts
• Experience in a customer-facing technical support role, preferably in a SaaS environment
• Experience with omni-channel support, including tickets, phone, and chat
• Proficiency with ticketing systems like Zendesk