Support Specialist II - French German

Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Feb 12, 2024
This job expires in: 20 days

Job Summary

A company is looking for a Support Specialist II fluent in French and German.

Key Responsibilities:
  • Deliver high-quality, timely responses to support tickets via email, phone, or chat
  • Resolve complex issues and provide advanced troubleshooting skills
  • Collaborate with global support teammates, contribute to documentation, and assist Platinum customers

Required Qualifications:
  • 2+ years of support/customer service experience
  • Proficiency in French, German, and English
  • Familiarity with video/live streaming technology and technical concepts
  • Ability to support a global customer base in a 24/7/365 environment
  • Experience in an omni-channel support organization and proactive mindset

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