Support Specialist - Japanese
Job Summary
To oversee customer complaints and ensure a fair process, the remote Support Specialist - Japanese will manage incoming formal complaints, collaborate with internal teams for resolution, and conduct root-cause analysis while maintaining a focus on outstanding customer experience.
Key responsibilities
- Handling incoming formal complaints within regulatory deadlines
- Identifying, analyzing, and resolving issues while implementing improvements
- Collaborating with various internal teams to ensure efficient complaint resolution
Required qualifications
- A bachelor's degree with a provisional certificate
- 18+ months of customer service experience
- Fluency in English (C1+ level) and Japanese (C1+ level)
- Excellent communication skills with the ability to explain complex issues clearly
- Strong analytical and IT skills
Complete Job Description
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