Support Specialist with Securities License
Job Summary
To provide exceptional customer support, the full-time Support Specialist with Securities License will resolve inquiries, become an expert in Brex's products, and collaborate with internal teams while working remotely from the greater Salt Lake City area.
Key responsibilities
- Effectively resolve customer inquiries via email, phone, and chat in a timely manner
- Become an expert in Brex's suite of products to solve complex issues and provide personalized responses
- Triage incoming requests, identify trends in customer issues, and provide feedback to improve products and support experiences
Required qualifications
- Located within the greater Salt Lake City area
- Flexibility to work within the Support team's hours of operation (5am - 8pm PT weekdays and weekends)
- Currently hold or have recently held a Series 7 and/or 63 securities license
- Passionate about customer support and its role in a customer-centric team
- Prior experience in a customer-facing role, ideally in a support function
Complete Job Description
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