Support Specialist with Series 7/63 License
Job Summary
Providing exceptional customer support remotely, the full-time Support Specialist I with a Series 7/63 License will resolve inquiries, become an expert in Brex's products, and collaborate with various teams to enhance customer experience.
Key responsibilities
- Effectively resolve customer inquiries through email, phone, and chat in a timely manner
- Become an expert in Brex's suite of products to solve complex issues and provide personalized responses
- Triage incoming requests, identify trends in customer issues, and provide feedback to improve products and support
Required qualifications
- Located within the greater Salt Lake City area
- Flexibility to work within the Support team's hours of operation (5am - 8pm PT weekdays and weekends)
- Currently hold or have recently held a Series 7 and/or 63 securities license
- Passionate about customer support and its role in a customer-centric team
- Comfort with and enthusiasm for using AI tools in a customer support environment
Complete Job Description
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