Support Supervisor

Job Summary

A company is looking for a Support Supervisor to lead and develop a customer support team.

Key Responsibilities

• Lead and develop a newly forming support team to ensure high-quality customer support
• Oversee day-to-day support operations, including prioritization and incident management
• Track and improve key support metrics and champion a culture of continuous improvement

Required Qualifications

• Significant experience leading a technical support function in a customer-facing environment
• Strong understanding of support operations, including incident handling and SLAs
• Experience in coaching and mentoring team members
• Ability to simplify complex issues into actionable steps
• Motivated by continuous improvement and enhancing customer experience