Support Supervisor

Job Summary

A company is looking for a Support Supervisor.

Key Responsibilities:

• Manage a Support Team to provide technical and application support to clients
• Coach and mentor team members to improve their skills and deliver excellent customer service
• Collaborate with other departments to address high-priority technical issues and resolve escalations

Required Qualifications:

• 2+ years of experience leading remote teams in a customer or technical support setting
• Demonstrated ability to lead in a fast-paced environment and motivate team members
• Experience in improving and managing Technical Support processes
• Exceptional organizational, time management, and multi-tasking skills
• Ability to develop a technical understanding of the supported solution