Support Systems Administrator

Job Summary

A company is looking for a Support Systems Administrator, User Operations.

Key Responsibilities

• Own the implementation and configuration of Zendesk, including ticket routing, views, and automations
• Integrate Zendesk with other tools and maintain system health by monitoring performance and troubleshooting issues
• Build and maintain reporting and dashboards within Zendesk to provide visibility into support metrics

Required Qualifications

• 3+ years of hands-on Zendesk administration experience
• Experience integrating Zendesk with third-party tools and working with APIs
• Familiarity with support operations and the ability to anticipate workflow impacts
• Experience building reports and dashboards in Zendesk Explore or similar BI tools
• Organized and documentation-minded with a focus on system continuity