Support Team Lead

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Mar 05, 2026

This job expires in: 1 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Executive Level

Job Summary

A company is looking for a Support Team Lead - Enterprise & Data.

Key Responsibilities

Lead and develop a high-performing support team through coaching and structured initiatives
Manage enterprise relationships and handle complex escalations, maintaining direct ticket ownership
Drive AI-enabled investigations and elevate operational excellence by identifying workflow improvements

Required Qualifications

3-5+ years of experience in SaaS Support or a customer-facing technical role
1-3+ years of leadership or team development experience
Advanced SQL proficiency and experience using AI tools for investigations
Strong analytical reasoning and systems thinking ability
Experience building scalable playbooks and operational processes

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