Support Technician

Job Summary

A company is looking for a Support Technician (Tier 1).

Key Responsibilities

• Provide first-line technical support for robotic warehouse systems, following documented troubleshooting steps
• Monitor system performance and flag potential issues before they escalate
• Document and escalate complex issues to Tier 2 with detailed logs and notes

Required Qualifications

• Home office with a stable, high-speed internet connection
• Fluent English communication skills (written and verbal)
• Willingness to follow established processes and escalate issues appropriately
• No coding, scripting, or software development knowledge is expected
• Experience in helpdesk, IT support, or technical troubleshooting