Support Technician

Job Summary

A company is looking for a Support Technician to provide professional and timely technology support within a global organization.

Key Responsibilities

• Diagnose and solve hardware or software faults and troubleshoot technology issues
• Install and configure computer and video conferencing hardware and software
• Maintain and update support information and actions in the Tech Ticketing system

Required Qualifications

• Minimum 2 years' experience supporting multiple operating systems in a Microsoft Active Directory/0365 environment
• Strong knowledge of Windows operating systems and Microsoft Office Suite
• Experience supporting Apple hardware and software, including JAMF
• Familiarity with AV and video conferencing technology
• Working knowledge of ServiceNow