Support Technician

Job Summary

A company is looking for a Support Tech II.

Key Responsibilities

• Answer and process customer calls to optimize the customer experience
• Provide timely resolutions and educate customers on product use to improve productivity
• Document all customer interactions and manage ongoing issues effectively

Required Qualifications

• High School education, vocational training, and/or on-the-job training
• Three or more years of related experience
• Working knowledge of Microsoft Word and Excel related to supported software
• Basic knowledge of computer hardware, operating systems, and networks
• Ability to prioritize tasks and adapt to change