Support Technician

Job Summary

A company is looking for a Support Technician to provide technical support and assist with client reporting.

Key Responsibilities:

• Provide first-level technical support to users through phone, email, and remote sessions
• Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when necessary
• Assist with creating and maintaining scripts in C# and SQL for client reports

Required Qualifications:

• Experience providing technical support via phone and email in a professional environment
• Some familiarity with code and scripts
• Understanding of Windows OS and common networking concepts
• Basic knowledge of C# and SQL for scripting and report generation
• Ability to work collaboratively with clients and team members