Support Technician

Job Summary

Providing technical support remotely, the full-time Support Technician will assist users via phone, email, and remote sessions, while also engaging in light scripting for client reports and troubleshooting technical issues.

Key responsibilities:

• Provide first-level technical support to users, addressing issues related to client computers and software
• Diagnose, troubleshoot, and resolve technical problems, escalating complex issues as necessary
• Assist in creating and maintaining scripts in C# and SQL for generating and customizing client reports

Required qualifications:

• Experience providing technical support via phone and email in a professional environment
• Some familiarity with coding and scripting
• Understanding of Windows operating systems and common networking concepts
• Basic knowledge of C# and SQL for scripting and report generation
• Ability to work collaboratively and communicate effectively with clients and team members