Support Technician

Job Summary

Providing first-line technical support, the full-time Support Technician I will assist associates and end users with endpoint deployment, hardware and software issues, and ticket fulfillment while working remotely.

Key responsibilities

• Serve as the initial point of contact for technical support requests and troubleshoot basic hardware and software issues
• Document troubleshooting activities and escalate unresolved issues to higher-tier support teams as necessary
• Deliver exceptional customer service and collaborate with IT teams to resolve technology-related incidents and service requests

Required qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent combination of education and experience
• 0-2 years of experience in IT support, help desk, desktop support, or customer service
• Basic knowledge of Windows 11, Microsoft 365, Active Directory / Entra ID, and standard IT support procedures
• Familiarity with ticket management systems
• Ability to learn new technologies and support procedures quickly