Support Technician III

Job Summary

A company is looking for a Support Tech III to assist customers with software-related issues.

Key Responsibilities

• Answer and process customer calls, providing timely resolutions and optimizing customer experience
• Document customer interactions and manage ongoing issues while educating customers on product features
• Draft knowledgebase articles and create training content, while participating in special projects as needed

Required Qualifications

• Typically 4 or more years of related experience
• High School education, vocational training, and/or on-the-job training
• Advanced knowledge of HSPS Dental Software(s) or equivalent
• Basic knowledge of computer hardware, operating systems, and networks as it relates to the supported software
• Bachelor's degree preferred