Support Technician V

Job Summary

A company is looking for a Support Tech V.

Key Responsibilities

• Collaborate with Product Management to ensure Customer Service is included in product planning
• Assist with escalations and oversee department readiness for product releases
• Create training content and participate in special projects as needed

Required Qualifications

• Typically 6 or more years of related experience
• Bachelor's Degree or global equivalent in a related discipline
• Advanced knowledge of HSPS Dental Software(s) or equivalent
• Basic understanding of industry practices
• Experience in troubleshooting and problem-solving related to supported software