Support Technology Manager

Job Summary

Support Technology Manager, responsible for delivering veterinary diagnostic support through technology orchestration in a full-time role.

Key Responsibilities

• Lead technical administration of the NICE CXone platform, including script design and optimization
• Manage the implementation of AI solutions and oversee bot logic development
• Collaborate with cross-functional teams to enhance customer support systems and analytics

Required Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related field
• 3-5 years of experience in Contact Center as a Service (CCaaS) administration
• Proven experience with NICE CXOne Studio Scripting
• Experience with AI agents or automated workflows in customer service
• Knowledge of laboratory procedures or veterinary workflow is a plus